Most UnityStitches products are made to order especially for you. Because of the custom, print-on-demand nature of our products, we do not accept ordinary returns or exchanges for buyer’s remorse, changes of mind, or when the wrong size or color was selected at checkout.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong product, size, or color due to a fulfillment error, please contact UnityStitches within 30 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos showing the issue
- Photos of the packaging or shipping label when relevant
Once the issue is confirmed, we will arrange an appropriate replacement or refund.
Do I Need to Return a Damaged Item?
In most cases, damaged, defective, misprinted, or incorrectly fulfilled print-on-demand products do not need to be physically returned. Please do not mail an item back unless UnityStitches specifically asks you to do so.
Wrong Size or Color Selected
Please review the product description, available options, and size information carefully before placing your order.
Because products are made to order, we cannot normally offer a refund, replacement, or exchange when the customer selected the wrong size, color, style, or other product option at checkout.
Change of Mind
We do not normally accept returns or exchanges because of a change of mind, buyer’s remorse, or because a customer decides they no longer want the product after production has begun.
Order Cancellations
If you need to cancel an order, contact UnityStitches as soon as possible.
We will make every reasonable effort to cancel an order before production begins. Once a print-on-demand product has entered production, the order generally cannot be canceled or refunded.
Incorrect or Incomplete Shipping Address
Please verify your shipping address carefully before submitting your order.
Orders that cannot be delivered because of an incorrect or incomplete address, refusal of delivery, an unclaimed package, or similar customer-related delivery issue may not qualify for a refund or replacement.
Lost or Missing Packages
If tracking indicates that your package has been lost in transit, contact UnityStitches so we can investigate the shipment and determine the appropriate resolution.
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, the delivery carrier, and any secure delivery locations at your address. Contact us if you still need assistance.
Refunds
When a refund is approved, it will normally be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.
How to Report a Problem
Please contact UnityStitches as soon as possible and within 30 days of delivery. Include your order number and any photos or other information that will help us understand the problem.
Questions
If you have questions about an item before ordering, especially sizing or product options, please contact us before placing your order.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.